Privacy Policy

Last updated: December 2025

1. Introduction

Restaurant Book is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our restaurant or use our services.

2. Information We Collect

2.1 Personal Information

When you make a reservation or contact us, we may collect:

• Name and contact details (phone number, email address)
• Reservation details and preferences
• Dietary requirements and allergies
• Payment information (processed securely through our payment provider)
• Special occasion information if provided

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device information

3. How We Use Your Information

We use the information we collect to:

• Process and manage your reservations
• Communicate with you about your bookings
• Accommodate dietary requirements and preferences
• Process payments
• Send you updates about our restaurant (with your consent)
• Improve our services and customer experience
• Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Contractual necessity: To fulfil our obligations when you make a reservation
• Legitimate interests: To improve our services and maintain our business operations
• Consent: For marketing communications (you can withdraw consent at any time)
• Legal obligation: To comply with financial and legal requirements

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: Payment processors, booking systems, and email service providers who help us operate our business
• Legal authorities: When required by law or to protect our rights

All third parties are required to maintain the confidentiality and security of your personal information.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Secure storage of physical and digital records
• Encryption of sensitive data
• Regular security assessments
• Staff training on data protection
• Access controls and authentication requirements

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Reservation data: 7 years (for financial records)
• Marketing consent records: Until you withdraw consent
• Website analytics: 26 months

8. Your Rights

Under UK data protection law, you have the following rights:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data (subject to legal requirements)
• Right to restrict processing: Request limitation on how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details at the end of this policy.

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookie Policy.

10. Marketing Communications

With your consent, we may send you marketing communications about our restaurant, special offers, and events. You can opt out at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly

11. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated date.

13. International Data Transfers

Your personal information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: [email protected]
• Phone: +44 079 3727 3084
• Address: 49 Marlborough Cres, London W4 1HG, United Kingdom

15. Complaints

If you're not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: www.ico.org.uk
• Phone: 0303 123 1113