Last updated: December 2025
This Refund Policy explains our approach to cancellations, deposits, and refunds at Restaurant Book. We aim to be fair and transparent while protecting our business from last-minute cancellations that prevent us from filling tables.
Standard dining reservations do not require an advance deposit or payment.
We ask that you provide at least 24 hours' notice if you need to cancel your reservation. This allows us to offer your table to other guests.
If you cancel with less than 24 hours' notice or fail to attend your reservation without notification, we reserve the right to decline future bookings.
Private dining bookings and Chef's Table reservations require a non-refundable deposit at the time of booking. The deposit amount varies based on party size:
The deposit is deducted from your final bill on the day of your event.
More than 14 days before your reservation: Full refund of your deposit minus a £50 administrative fee.
7-14 days before your reservation: 50% refund of your deposit.
Less than 7 days before your reservation: No refund of deposit.
If you need to reduce your guest numbers, please inform us at least 7 days before your event. Deposits for reduced guests are non-refundable but can be applied to future bookings within 6 months.
If you believe you've been charged incorrectly, please contact us within 14 days of your visit. We will investigate and process any necessary refund within 5-7 business days.
Before disputing a charge with your bank or credit card company, please contact us directly. We're committed to resolving any issues quickly and fairly.
If you're unhappy with any aspect of your experience, please speak with our manager during your visit. We prefer to address concerns immediately while we can take action to improve your evening.
Refunds for service issues are considered on a case-by-case basis. Factors we consider include:
If we need to close the restaurant due to circumstances beyond our control (such as severe weather, public health emergencies, or other unforeseen events), we will:
Gift vouchers are valid for 12 months from the date of purchase.
Gift vouchers are non-refundable but can be transferred to another person.
We may extend the validity of gift vouchers in exceptional circumstances. Please contact us to discuss.
Refunds will be processed to the original payment method used for the booking.
Once a refund is approved, please allow 5-7 business days for the funds to appear in your account. In some cases, your bank may take longer to process the refund.
We understand that genuine emergencies occur. If you need to cancel due to serious illness, bereavement, or other exceptional circumstances, please contact us. We will consider each situation individually and may waive our standard cancellation fees.
If you're not satisfied with our response to a refund request, you may escalate the matter by:
We aim to respond to all formal complaints within 5 business days.
We may update this Refund Policy from time to time. The latest version will always be available on our website. Changes take effect immediately upon posting.
For questions about this policy or to request a refund, please contact us: